Delivery Locations
We deliver domestically and internationally. For international shipping, please contact customer support using the details mentioned below in this policy. However, we may expand our shipping services to additional regions. Please get in touch with us with international shipping-related queries.
Shipping Charges
Standard Shipping
- Shipping Fees: Shipping charges vary based on order value, delivery location, and promotions.
- Free Shipping: We don't offer free shipping at this point, We will communicate when there is a change in the near future
- Calculation at Checkout: Applicable shipping charges will be calculated and displayed at checkout before completing your purchase.
Additional Charges
For select remote or non-standard locations, an additional delivery charge may
apply. This will be displayed at checkout if applicable.
Delivery Timelines
Estimated Delivery Time
- Metropolitan Areas: 3-5 business days (Monday to Friday, excluding holidays) [Note: This timeline will be varied for the intial launch]
- Non-Metropolitan and Rural Areas: 5-10 business days (Monday to Friday, excluding holidays) [Note: This timeline will be varied for the intial launch]
- Internation Areas: 7-10 business days (Monday to Friday, excluding holidays) [Note: This timeline will be varied for the initial launch. Also, please get in touch with customer support using the details mentioned below in this policy for more details]
Please note that these are estimated timelines and actual delivery time may vary based on factors like location, delivery partner efficiency, and order processing times.
Delivery Notification
For select remote or non-standard locations, an additional delivery charge may
apply. This will be displayed at checkout if applicable.
Once your order is shipped, you will receive an email, SMS or WhatsApp notification
with tracking details. You can use this information to monitor your order status.
Order Processing and Dispatch
Order Confirmation and Processing
- Orders are processed within [2-3] business days after order confirmation. [Note: This timeline will be varied for the intial launch]
- Orders placed on weekends or public holidays will be processed on the next
business day.
Dispatch Timing
Once processed, orders are dispatched on the same or next business day. You will receive a confirmation email/SMS with tracking details after dispatch. [Note: This timeline will be varied for the intial launch]
Packaging and Freshness
We take great care in packaging all our natural and organic products to ensure they reach you fresh and in the best condition. For perishable items, we may use insulated or eco-friendly packaging solutions to maintain product quality during transit.
Tracking and Delivery Status
Tracking Your Order
Upon dispatch, a tracking link will be sent via email or SMS. You can use this link to track the status of your order in real-time.
Delivery Attempt
Our delivery partner will make two attempts to deliver your order. If you are unavailable at the time of delivery, the delivery agent will attempt to contact you. After two failed attempts, the order may be returned to us.
Delays
In case of unexpected delays due to natural disasters, pandemics, or other unforeseen circumstances, we will make every effort to keep you informed and provide an updated delivery timeline.
Non-Delivery and Lost Packages
In the rare event of a non-delivery or lost package, please notify us within 2 days of the expected delivery date. We will initiate an investigation with the courier and take appropriate actions to resolve the matter.
Special Delivery Instructions
If you have specific delivery instructions, such as preferred delivery timing, please add them in the “Order Notes” section at checkout. We will make our best effort to accommodate these requests, but they may be subject to delivery partner policies
Incorrect Address or Undeliverable Packages
Address Accuracy
Please double-check your delivery address before submitting your order. We are not responsible for orders that cannot be delivered due to incorrect or incomplete address details.
Return to Sender
If a package is returned to us due to an incorrect address, incomplete address, or
repeated failed delivery attempts, we may issue a refund or attempt redelivery based
on customer preference. Additional shipping fees may apply.
Receiving and Inspecting Your Order
Upon receiving your package, please inspect the contents immediately to ensure
there are no damages or discrepancies. Any issues must be reported to us within 24
hours of delivery to be eligible for a replacement or refund.
Perishable Products
Since we specialize in natural and organic products, many of which are perishable, please store them as recommended upon receipt. The Good Health (TGH) is not responsible for product quality if storage recommendations are not followed.
Damages and Issues
If you notice any damage to the package or product, please reach out to our customer support team with your order number, photos and videos of the product and packaging.
Signature Confirmation
For security reasons, some orders may require a signature upon delivery. If you are unavailable to receive the package, the courier may leave a notification for you to arrange a pickup or reschedule delivery.
Customer Support
For questions about your order, shipping status, or to report any delivery issues, please contact our customer support team:
A2Z Naturopathy
D.no 21-140/25, Atkinson School Road, Gollapudi, Vijayawada, AP - 521225
Email: care@thegoodhealth.co.in
Phone: +91-9966988888
Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes will be updated on this page with a revised “Effective Date.” Continued use of our services following any changes indicates acceptance of the revised Shipping Policy.
Thank you for choosing The Good Health (TGH) for your natural and organic food needs! We are dedicated to delivering your products safely, promptly, and in the highest quality
